Sometimes members try to send a message, either via e-mail or through the forum software, and it get rejected or flagged with a warning messages about certain phrases that it contains and ends up not being sent. This is especially frustrating when the message contains important information about a ride such as changes to its start time or location or even its cancellation.
Here are some tips from a message from Brad Scott at Customer Service at Vieth:
Brad writes:
“…It is true that email verbiage can be the reason for these issue(s). The ‘out-of-town’ verbiage could be viewed as an ‘auto-response’. Other phrases/keywords that raise red flags are things like ‘free’ , ‘limited time’, ‘act fast’, ‘discount’, ‘before time runs out’, etc…. Other things can be like having more images in the message then actual text, or using red font color, using many exclamation points(!!!).
“I cannot compile a complete list of all the phrases and keywords. Basically, message should be composed as if you were communicating with a close friend. Anything that resembles a sale pitch, offer, or automatic message will increase the chance of the message being rejected/filtered. A good practice is to compose messages as if it is to one specific person, even if it is going out to multiple recipients.”
Keep these tips in mind when you compose your messages.